From enquiry to discharge, every step leaves a document.
Our process is designed so that an auditor, a procurement board or a court can follow a cargo from the producer to your tank.
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Enquiry and proposal
Within 2 working days
You tell us the product, specification, volume, delivery point and period. We confirm availability and send an indicative supply proposal with pricing basis and delivery terms.
You receive: indicative offer
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Know your customer
3 to 10 working days
Both sides exchange corporate documents. We verify registration, ownership and authorised signatories, and screen every party against sanctions and politically exposed persons lists. Government entities follow a simplified route based on their public status.
You receive: compliance clearance
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Contract
1 to 2 weeks
We agree a sale and purchase agreement covering specification, quantity tolerance, price formula, laycan, delivery terms, inspection, insurance, payment instrument and governing law. Public buyers may use their own contract templates.
You receive: signed sale and purchase agreement
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Payment security
Before loading
The buyer's bank opens the agreed instrument, typically a documentary or standby letter of credit. We confirm receipt before nominating the vessel. We never ask for advance payment to a personal account or an unregulated intermediary.
You receive: instrument acknowledgement
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Chartering and loading
Per agreed laycan
We nominate a vetted vessel, arrange cargo insurance and appoint an independent inspector. The cargo is loaded, sampled and measured, and the inspector issues certificates of quality and quantity.
You receive: vessel nomination, bill of lading, inspection certificates
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Transit and discharge
Voyage duration
We share the vessel's position and estimated arrival throughout the voyage. At discharge, a second inspection can confirm quantity and quality before the product enters your storage.
You receive: arrival notices, discharge report
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Settlement
On document presentation
We present the shipping and inspection documents to the bank, payment is released and we issue the final invoice. Quantity or quality claims follow the procedure agreed in the contract.
You receive: final invoice, full document set
Delivery terms we work on
Incoterms® 2020 rules define who pays for and carries the risk of each leg of the journey.
- FOB
- Free on board. You arrange the vessel; risk passes when the cargo is loaded at the origin port.
- CFR
- Cost and freight. We pay freight to your port; you insure the cargo from loading.
- CIF
- Cost, insurance and freight. We pay freight and insurance to your port of discharge.
- DAP
- Delivered at place. We deliver to your named terminal or depot, ready for unloading.
- DES
- Delivered ex ship. Used for LNG: risk passes at the receiving terminal.